Delivery and Returns
Delivery and Returns
All UK Mainland (England, Scotland, Wales), Scottish Highlands and Islands, Northern Ireland, Channel Islands, British Islands orders are sent via Royal Mail, ParcelForce or Yodel.
All parcels are shipped via Royal Mail, Parcelforce or other courier and are charged starting from £1.99.
Shipping time depending on the size and items availability including handling time is usually 3 - 5 days.
If you are unhappy with your purchase, you can return it for a refund or a replacement within 14 days of receiving it. We will pay for your return postage on a faulty/incorrect item.
You are responsible for returning the items within 14 calendar days of cancelling, and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned.
Proof of postage should be sufficient evidence of returning goods.
Non-faulty item returned after 14 days can be exchanged for a different product. Non-faulty returns outside of the 14 day period do not qualify for the free return policy. For items returned outside 14 days we are able to offer exchange.
If your item is faulty, you need to follow the returns policy, where you will be able to state that it’s faulty. The product will then arrive at our warehouse for testing. Refunds on faulty items returned are reimbursed within 3 working days.
In order to return an item you can follow the online procedure which you can find under Returs section when you log onto your user account, you can use provided contract cancellation form or email us with order details at email@example.com and then send the unwanted item to our business address:
Home of LED Ltd – Returns
4-6 Wadsworth Road
UB6 7JJ Greenford
Returning an item within warranty
All our products have 2 years warranty. If you want to return a faulty item, you just need to follow our standard returns process. When we receive your item, we will then check that it’s within warranty and for any faults before arranging a replacement.
If you have any questions or enquiries do not hesitate to contact us on: firstname.lastname@example.org.
Home of led team